Outdoor Whisperer

Privacy Policy

Effective Date: 30 April, 2025
Last Updated: 30 April, 2025


At Outdoor Whisperer, we value your trust — not just on the trails, but online too. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

1. What This Policy Covers

This Privacy Policy applies to:

  • Visitors browsing our website

  • Clients booking a journey with us

  • Users submitting inquiries, forms, or subscribing to updates

  • Anyone interacting with us via WhatsApp, email, social media, or phone

By using our website or services, you agree to the practices described in this Privacy Policy.

2. What Information We Collect

We collect only the data that’s necessary to serve you effectively and personalize your experience with us.

Information you voluntarily provide:

  • Name, email address, phone number (via inquiry forms, email, WhatsApp, etc.)

  • Travel preferences, medical concerns (if shared voluntarily), and custom requests

  • Group or company size (for private bookings)

  • Testimonials, feedback, or reviews

Information collected automatically:

  • IP address

  • Device and browser type

  • Pages visited and time spent (via Google Analytics)

  • Referral source (e.g., search engine, social media)

We do not collect or store your payment information directly. All payments are securely handled by our third-party provider Razorpay, whose Privacy Policy governs your data during transactions.

3. Legal Basis for Processing

We collect and process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information via forms or opt-ins

  • Contractual Necessity: To fulfill your booking or service agreement

  • Legitimate Interest: To improve our offerings and maintain communication with our community

  • Legal Obligation: When required to comply with legal or regulatory requirements

4. How We Use Your Information

We use your data to:

  • Respond to inquiries and communicate with you

  • Plan and deliver travel experiences tailored to your preferences

  • Share pre-trip guides, updates, or packing instructions

  • Request feedback and share post-trip memories or follow-ups

  • Improve our website’s functionality and performance

  • Occasionally send curated updates, offers, or content if you’ve opted in

We do not sell, rent, or share your personal data for profit.

5. How We Protect Your Data

We take your privacy seriously. All data is stored on secure servers with restricted access. We use industry-standard security measures to prevent unauthorized access, loss, or misuse of your data.

6. Sharing of Information

We only share your information when absolutely necessary, and always with discretion:

  • With trusted third-party partners (accommodations, local guides) solely to fulfill your travel experience

  • With platforms such as WhatsApp (for essential communication) and Razorpay (for payments)

  • When required by law, legal process, or government request

We never share your data for unsolicited marketing purposes.

7. Your Rights & Choices

You are in full control of your personal data. At any time, you may:

  • Request access to the information we hold about you

  • Ask us to correct, update, or delete your data

  • Withdraw consent or opt out of communications

  • Request erasure of your data after trip completion

To initiate any of these actions, email us at mail@outdoorwhisperer.com. We will respond within a reasonable timeframe.

8. Cookies & Tracking

Like most websites, we use cookies to enhance your browsing experience. Cookies allow us to:

  • Understand how visitors interact with our website

  • Track analytics to improve our content and layout

  • Remember your preferences and settings

You can disable cookies through your browser settings. Please note that doing so may limit some functionalities of the website.

9. Data Retention

We retain client data indefinitely unless you request deletion. This helps us:

  • Track past journeys for your reference or loyalty recognition

  • Share trip updates, recommendations, or relevant upcoming programs

  • Re-engage with previous clients who form our extended adventure community

Data is retained only as long as it serves a genuine purpose, and always in accordance with applicable laws.

10. International Users

If you are located outside India and choose to interact with us, please be aware that your information may be transferred to, stored, or processed in India, where our servers and service providers are located.

By using our services, you consent to this transfer, processing, and storage in accordance with this policy and applicable laws.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware of such data being collected inadvertently, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, with the updated effective date.

If you’ve opted into updates, we may notify you directly of major revisions.

13. Contact Us

If you have any questions, concerns, or requests related to your personal data, feel free to reach out:

Email: mail@outdoorwhisperer.com
WhatsApp / Call: +91-8285967537

Summary in Plain Language

We collect only what’s necessary. We protect it with care. We don’t sell it. And you always have control.

Thank you for trusting Outdoor Whisperer — both on the trail and online.